What Happens When an AI Agent Makes a Mistake?
Error handling, accountability, customer comms, and how Ask gates turn mistakes into drafts instead of incidents.
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Direct answer
With Ask-by-default, mistakes stay internal drafts until a human approves. Without Ask, mistakes become incidents — wrong email, wrong refund, wrong record.
Key points
- Log every run with inputs + proposed action
- Tag bad outputs for eval regression
- Customer comms: human owns apology and fix
Incident playbook
- Stop writes (disable role or connector)
- Identify blast radius from logs
- Add failing case to eval suite
- Patch skill; re-run regression
- Resume with spot-check period
Accountability stays with the Keeper, not the model vendor.
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