What's Included When You Hire an AI Agent Development Team?
Typical SOW packages: discovery, role build, connectors, governance, training, and hypercare — line by line.
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Direct answer
A serious engagement includes: discovery (queue + metric), role build in git, connector setup, Ask workflow, eval corpus, UAT, hypercare (4–8 weeks), and documentation your team owns.
Key points
- Excluded unless stated: ongoing model cost, your SSO project, legacy ETL
- Included: runbooks, approver training, first regression suite
- Watch for hidden “professional services hours” caps
Package tiers
| Tier | Includes |
|---|---|
| Pilot | 1 role, 1 connector set, 30-day hypercare |
| Production | SSO, eval CI, 2 roles, on-call playbook |
| Program | Multi-role, KPI dashboard, quarterly eval refresh |
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