How Reliable Are AI Agents for Business Critical Tasks?
Reliability comes from design: evals, Ask gates, fallbacks, and humans — not from bigger models alone.
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Direct answer
Agents are reliable for critical read/draft workflows when every external write passes Ask, evals regress on every skill change, and fallbacks route to humans with context — not when you maximize autonomy.
Key points
- Target draft reliability, not unsupervised execution
- Run eval suites on every deploy
- Log sources — if the agent cannot cite, it should stop
Reliability stack
- Scoped connectors
- Confidence thresholds
- Ask on writes
- Human runbook for STOP states
- Monthly eval regression
Never run payments or legal send without dual control.
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