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Can I Test an AI Agent Before Buying?

Trials, sandboxes, and proof-of-value pilots — what to demand in a eval period and how to score results.

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Direct answer

Yes. Insist on a pilot with your data (NDA-covered), not a generic demo. Success = measurable movement on one metric in 2–4 weeks with documented failure cases.

Key points

  • Provide 20–50 real (redacted) examples for eval
  • Define acceptance threshold upfront (e.g. 85% draft usable)
  • Test failure modes — ambiguous input, missing fields

Pilot scorecard

  • Draft acceptance rate
  • Escalation rate (should be stable)
  • Time to first draft
  • Incidents (wrong send prevented by Ask)

No Ask gate in trial = invalid test for production.

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