Can AI Agents Work 24/7 Without Breaks?
Always-on agents for triage, monitoring, and drafts — plus why humans still own approvals and incidents.
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Direct answer
Yes — agents on cron or event triggers run overnight: triage inboxes, sync CRM, compile reports, watch queues. Customer-facing sends should still wait for business-hours approvers unless you have explicit on-call coverage.
Key points
- 24/7 read + draft is low risk with logging
- 24/7 unsupervised send is high risk
- Use heartbeats to detect stuck runs
Always-on patterns
- Night triage — tag and draft; humans send at 9am
- Weekend monitor — alert if SLA breach imminent
- Global handoff — follow-the-sun approvers, not follow-the-sun autopilot
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